You can contact Accounts, Sales or Support using the details provided on this page.
For telephone enquiries, support and customer service please call 0800 169 3266
General and domain transfer faxes can be sent to 01223 420506
For everything printed post to...
99-101, Cambridge Road,
Milton, Cambridge,
CB46AT. UK.
Client Access
Login to your online control panel for convenient access to monthly account information, client-specific reports, web hosting controls and your live traffic centre reporting on your site(s) visitor activity.
featured site:
Cotswold Holidays
Data Centre
web hosting data centre detailed information
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Power
The 400 KVA dedicated electricity supply was designed and installed to meet diverse electrical needs. Power is routed through the lightning protection system, Generator changeover panel and redundant UPSs before getting to the servers. This ensures that all power to the servers is supplied at a smooth rate.
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UPS
Two 200 KVA Uninterruptible Power Supplies protect the network in case of power failure. Should the power to the network fail, high power UPS automatically kicks in to take the load of all the servers and network hardware.
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Generator
As always its good to have a second line of defence against power failure so installed are a 500 KVA industrial generator, capable of supplying enough electricity to the entire data centre and office area for an indefinite period of time. This means that in the event of a major utility power failure your web site will still be available.
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Lightning Protection
To guard against the threat of lightning (which could send spikes through the electricity supply and damage servers) installed is a Furse lightning protection system. If an illegal spike is detected the system automatically takes this spike and destroys it. This system provides protection between all sets of conductors (phase to neutral, phase to earth and neutral to earth) ensuring total protection and closing all transient paths to equipment.
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Network Monitoring
Used are 3 Cisco 7206VXR routers and 2 Enterprise Alpine 3808. Should one of either of these network components fail, the network will carry on with no degradation in speed or reliability.
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Fire Protection
Should a fire break out in the data centre then FM200 Fire Suppression System will be triggered, in seconds FM200 gas will be released into the room extinguishing the fire. FM200 is a computer friendly gas that will not harm computers or leave a residue.
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Air Conditioning
The data centre is equipped with powerful under-floor air conditioning systems to maintain a consistently controlled environment.
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Water Detection
In the unlikely event that water leaks into the data centre then sensors throughout the area will detect the leak and sound the alarm to network operations centre staff.
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Servers
The data centre is home to thousands of servers including Sun, IBM, Compaq, Dell and HP servers.
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High Security
The data centre was constructed with security in mind. Access is restricted by proximity reader access that records all access to the data centre, and it is monitored by CCTV at all times.
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