UK Superweb Internet | Dedicated Hosting Web Management

Dedicated Hosting

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hardware

management

network

software - Unix

software - Windows

Telephone

For telephone enquiries, support and customer service please call 0800 169 3266

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General and domain transfer faxes can be sent to 01223 420506

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Management & Support

With full server management you can get on with running your online business, looking after your clients hosting accounts or company dedicated needs, WCM these days makes running your server a doddle and it really is that simple, server management is included free of charge with our servers, you get all the benefits of a dedicated server with none of the pitfalls. We take care of the technical side of things including applying security patches and configuring software, our team is always available to solve your problems and give informed advice and guidance, in friendly understandable terms, by telephone or e-mail at no extra charge.

Control Panel
Our exclusive web based control panel software is installed, allowing you to control all aspects of your server from a graphical interface.

Remote Desktop/Shell Access
Access the windows desktop or the UNIX shell of your server remotely. Full administrative level access is available to you for completing software installation, configuration and server management tasks.

Security Patches & Hotfixes
We monitor news and developments relating to the software installed on your server and receive notification from vendors as security vulnerabilities are discovered. Our engineers will apply any needed patches and take mitigating action where necessary to maintain the integrity of your server. You may opt out of this service.

Monitoring & Tuning
Automated systems monitor the availability of your server, alerting our engineers immediately should a problem develop. Server configuration will be optimised for both performance and security to suit your applications, we will bring to your attention any potential problems such as resource starvation and propose corrective action. You may opt out of this service.

Software Upgrades & New Features
Much of the software installed on your server is actively developed with new functionality being added regularly, we will periodically upgrade the software on your server, allowing you to take advantage of the latest technology. Our in house development team is constantly improving our proprietary control panel and hosting software based on feedback from customers, as new features are rolled out to our shared hosting platform, they will also be added to your dedicated server.

24hr Technical Support
Our friendly and knowledgeable experts are on hand all day, every day, to solve your problems and tend to your needs by national rate telephone or email. Your calls will be always answered by a real person able and empowered to deal with your enquiry. Comprehensive, searchable documentation is available to clients in our support centre once logged in from your control panel.